At Cue Beauty, we are committed to providing you with high-quality makeup products that meet your beauty needs and expectations. Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges. Please review our policy carefully.

1. No Returns or Exchanges

All sales are final. We do not accept returns or exchanges for any products. This policy helps ensure that all our customers receive brand-new, unused items.

2. Damaged or Defective Products

If you receive a product that is damaged or defective, we apologize for any inconvenience this may cause. Please follow the steps below to address the issue:

• Contact our Customer Service team at [email TBD] within 7 days of receiving your order.
• Provide your order number, a description of the damage or defect, and clear photos of the product and packaging.
• Our team will review your request and, if approved, we will send you a replacement product at no additional cost.

3. Incorrect Items

In the rare event that you receive an incorrect item, please contact our Customer Service team within 7 days of receiving your order. Provide your order number and a description of the issue. We will ensure that you receive the correct item promptly.

4. Order Cancellations

We aim to process and ship your order as quickly as possible. If you need to cancel your order, please contact us within 2 hours of placing it. After this time, we cannot guarantee that the order can be canceled.

5. Contact Information

For any issues or inquiries regarding your order, please contact our Customer Service team:

• Email: [TBD]

6. FAQs

• Why can't I return or exchange my product? For hygiene and safety reasons, we cannot accept returns or exchanges on makeup products. This ensures that all products are fresh and have not been tampered with.
• What if my product is damaged or defective? If your product arrives damaged or defective, please contact us within 7 days with your order number and photos of the issue. We will replace it for you.
• I received the wrong item. What should I do? Contact our Customer Service team within 7 days, and we will ensure that you receive the correct item.

7. Quality Assurance

We take great pride in the quality of our products. Each item is carefully inspected before shipping to ensure it meets our high standards. If you have any concerns about the quality of your purchase, please do not hesitate to reach out to our Customer Service team.

Thank you for understanding and supporting our policy. We appreciate your business and are committed to providing you with the best products and customer service.